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# Understanding how service calls work

# ${color}[#000000](**Exclusive Calls - Exclusive Opportunities**)
### Exclusive Calls gives you Exclusive Opportunities as you are the _only_ specialist that connects with the customer. So what happens?

1. When a customer is looking for your service, you will receive a message via SMS and/or email (based on your preference) with an exclusive number and information about the request. The exclusive number is a one-time use number used by the Spetz operator to connect you to the customer. 
2. Click to call this number to be connected exclusively with the customer. This is your opportunity to be the *only* specialist to talk to the customer.
3. On occasion, until a connection has been established to the customer, a backup call may come from the exclusive number to ensure that you don’t miss any opportunities.  
| **Exclusive Number for each region:**  Australia: +61480091182   /    United Kingdom: +447782812466 / USA:  +19135134366
By taking the exclusive call you will be connected to the customer via our system, you will also immediately receive an SMS and/or email with the customer's direct number. As the exclusive number is for one-time use, use the **customer’s direct phone number** to communicate further with them and instead of the exclusive number.

![](https://storage.crisp.chat/users/helpdesk/website/4f42871c53d9cc00/10ee0b9b-a4ca-4154-bf0e-a43237_1fwpexd.jpg)

|| _ **Please note:** _ The **exclusive number** that our system uses to connect to the customer is a one-time-use number. If you were the one to take the call and for any reason the initial connection was not established such as the line was busy or disconnected, please try again immediately using the customer’s direct number which has been sent to you. _Also note, any messages sent to the exclusive number __will not__ be transferred to the customer._ 

If you missed the exclusive call, when you call the exclusive number, the system will let you know through an automated message. 

Most exclusive calls **will** result in closing a deal with a customer, but if you missed it don’t worry. In some cases, the customer may request more offers and the call will be sent each time as a regular call, so you still have a **good chance** to close the job. 

### So, how does a regular call work?
You will receive the direct number of the customer via SMS and/or email so make sure to call them as soon as you can. At this stage the customer may get another offer, so do your best to make a good impression and close the job! 

![](https://storage.crisp.chat/users/helpdesk/website/4f42871c53d9cc00/1_apensp.jpg)

||| Remember, you will never pay twice for the same call.

For more guides and information, we invite you to check out our help centre, if you have any questions, you can contact us any time through the Spetz for Specialists app, we are always here for you. 

Good luck with your calls!