Question 1

Spetz Loyalty Programme

Accepted Answer

The Spetz Loyalty Programme

With the Spetz loyalty programme you will receive a bonus so you can get more service calls and continue to grow your business with Spetz

How it works

Based on your bonus stage (monthly spend) you will receive an automatic bonus into their account.
Charges can come from Use Now Pay Later and/or Top-ups payments.
This will start from scratch every month from the 1st of the month.

How will I get notified? **

Whenever you earn a bonus, you'll be notified by SMS and email straight away!

Where can I see my bonus has been added? **

You will be able to check this inside the Spetz for Specialists app Go to **Menu **> My Account > Transactions

Bonus Levels

| Bonus Table for UK

| Bonus Table for Australia & USA

|| The usage and the bonus is calculated every time from 1st of the month.

Question 2

How does the "Use now, pay later" plan work?

Accepted Answer

So, how does it work?

This plan allows you the flexibility of receiving service calls however you will only pay for the calls that are sent to you. If calls are not sent to you, you don’t pay!

When will I get charged?

You will be charged once the limit* of your credit line has been reached and/or on the 27th of every month for any calls directed to you.

|| Limits are based on your account region: in United Kingdom: £100 | Australia: AU $200 | USA: $200

How will I know this works for me?

Our “Use Now, Pay Later” plan will grow your business by bringing you more jobs. It’s natural in business that you won’t close with every single customer you speak to and that’s ok. It’s important to always look at the bigger picture and therefore we recommend that you assess the effectiveness of this plan based on a minimum of 10 calls. This has proven to be very successful for service providers who take this approach.

| We are always here for you, If you do have any questions don’t hesitate to get in touch with us via info@spetz.app

Question 3

Quick Start Guide

Accepted Answer

Quick Start Guide to Using Spetz

1. Download App

Download the “Spetz for Specialists” app, this is the best way to control your account and settings, so have it installed and ready whenever you need it. ** (Link at the bottom of this page) **

2. Unavailability

It is important to remember that the system is fully automated and directing you calls based on your settings, including whether you have indicated you are available to take calls or not. (keep yourself available to take the call, remember it’s not to do the job right way but to speak to the customer to arrange it)

As long as you are set as “Available” in the system, service calls will be sent to you within 30 seconds of the customer making their request and they are expecting you to call them back. As you have signed up to receive these opportunities, remember that each one comes with a charge, so make sure you are able to respond quickly to the customer’s calls when they come in.

If you want to temporarily pause receiving calls you can do so by setting yourself as “Unavailable” for a certain period of time in the app. You can also set the general days and times customers can reach you in your “Service Call Hours” settings.

** Learn more about setting your availability here. **

3. How service calls work

Exclusive Calls gives you Exclusive Opportunities as you are the only specialist that connects with the customer. So what happens?

Question 4

How do I stop using the service?

Accepted Answer

Stop for a limited time:

If you need to take a break or stop receiving calls for a specific time you just need to put yourself to Unavailable for the specific time period you need. You can do this by going to the Unavailability to tab inside the Spetz for Specialists app.

Cancel my account

We are sad to see you go however if you want to cancel your Spetz account please do the following:

Send a cancellation request in writing to info@spetz.app
Set yourself to unavailable in order to avoid receiving more calls - 30 days recommended.

||| Our business Centre team will call you within 72 hours to complete the cancellation process.

Question 5

Downloading and using the app

Accepted Answer

Download the ** Spetz for Specialists app ** from the App Store for iOS or Play Store for Android, this is the best way to control your account and settings, so have it installed and ready whenever you need it.

On the login screen you must enter the phone number that you have registered to Spetz with, you will then receive a 4-digit PIN which must be entered to complete the verification process.

_ Welcome to the app, the remote control to your account! _
Below are the main things you can do in the app: Click on each link to learn more about the topic

Quick Menu (bottom)

**Settings **

My Account

Payment Methods (add/update)
Summary (review your account status):
[Transactions (balance updates)](/en/artic

Question 6

Understanding how service calls work

Accepted Answer

${color}[#000000](Exclusive Calls - Exclusive Opportunities)

Exclusive Calls gives you Exclusive Opportunities as you are the only specialist that connects with the customer. So what happens?

When a customer is looking for your service, you will receive a message via SMS and/or email (based on your preference) with an exclusive number and information about the request. The exclusive number is a one-time use number used by the Spetz operator to connect you to the customer. 
Click to call this number to be connected exclusively with the customer. This is your opportunity to be the only specialist to talk to the customer.
On occasion, until a connection has been established to the customer, a backup call may come from the exclusive number to ensure that you don’t miss any opportunities.   | Exclusive Number for each region: Australia: +61480091182 / United Kingdom: +447782812466 / USA: +19135134366 By taking the exclusive call you will be connected to the customer via our system, you will also immediately receive an SMS and/or email with the customer's direct number. As the exclusive number is for one-time use, use the customer’s direct phone number to communicate further with them and instead of the exclusive number.

|| _ Please note: _ The exclusive number that our system uses to connect to the customer is a one-tim

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