• Spetz Loyalty Programme

  The Spetz Loyalty Programme With the Spetz loyalty programme you will receive a bonus so you can get more service calls and continue to grow your business with Spetz How it works Based on your bonus stage (monthly spend) you will receive an automatic bonus into their account. Charges can come from Use Now Pay Later and/or Top-ups payments. This will start from scratch every month from the 1st of the month. How will I get notified? Whenever you earn a bonus, you'll be noPopular

• Review your service calls

  Your Spetz for Specialists app keeps track of all the service calls that have been directed to you, including the customer’s name, what service they requested, when they needed to speak to you, and where the call came from, as well as a way to call them back. You can see the details of the last call you received in your Personal Area, and review the details of any calls you have received by visiting the Service Calls tab and tapping on a specific call to reveal more. (Every service cFew readers

• Certificates

  In your Spetz for Specialist app, you can add your certificates to your profile so that your potential customers can view these and help them make right choice when picking someone to do the job. Add up to 7 certificates to your profile: Take a clear photo of your certificate Go to "My Certificates" inside the Spetz for Specialist app Click "upload certification" , upload your image and add a titleFew readers

• How to make yourself unavailable

  One of the most powerful features of Spetz is the ability to notify the system when you are not available to take calls so it knows to pause sending you service calls until the time you indicate you are ready for them. This is a very simple process that takes only a few seconds, and it's an important one because: |||Few readers

• Setting up your company details

  In order for your profile to be set up correctly, a few basic details need to be filled in such as your business details (including the company name and address), email address and phone number (the one that will be receiving the service calls). You can fill these in and update them at any time by tapping on Menu -Settings -My Details.Few readers

• Getting calls for the services you offer

  One of the most important details to set up in your Spetz account are the types of services you want to be receiving calls for. You can add, remove and update the services to get calls for at any time by tapping on Menu -Settings -Services I Offer. To choose which services to get calls for, you can either search for them or expand any of the categories and select from there. Services and categories with at least one service selected will be highlighted blue.Few readers

• Setting the areas to get calls from

  Just as important as the services you want to get calls for is selecting the areas you would like to get customer requests from. You can adjust these at any time by tapping on Menu → Settings → Service call locations. Select the areas you want to be getting customer requests from You can add as many locations as you'd like and adjust how far out from each location you'd like to be gettinFew readers

• Set the times customers can reach you

  With the Spetz app you have complete control to set when you are available to receive and respond to service calls. You can set (and adjust) the days and times that customers can reach you at any time from the app by tapping on Menu→ Settings → Service Call Times. Set the days and times that customers can reach you By default your profile will be set to receive calls 24hours, you can alsFew readers

• Setting how to be notified about service calls

  Whenever a customer makes a request for your services, typically you will be notified of service calls by both SMS and email. If you prefer to set only one or the other or both, you can do so under Menu -Settings , "Receive Notifications". Updating how you receive service call notificationsFew readers

• Checking your account status

  Once you have started receiving your first service calls, you can check on your account status at any time by tapping on Menu -My Account - Summary. From here you will be able to see at a glance: your current balance your credit line limit (the maximum value of the calls you can receive at a time before clearing the balance to continue receiving more) your current average customer rating the total number of service calls received (this month / last month) the total valueFew readers

• Getting reports on your service calls

  In addition to your account "Summary", you can get a more detailed reports by tapping on Menu -My Account -Transactions. From here you can get a breakdown of: all service calls received (and price for each one) all payments (completed or failed) all bonuses applied (double credit/package deals) credits for invalid and appealed service calls You can view reports from the last 30 / 60 / 180 days, or set your own custom range of dates to focus on. Generating a report ofFew readers

• Adding and updating payment details

  Spetz is a fully automated service, so specialists signed up on the "Use Now, Pay Later" plan will be charged when their maximum allowed limit has been reached ($200 in AU & US, £100 in UK) or on the 27th of the month for any calls due (whichever comes first). In case there is an issue with one of your cards or payment methods and you wish to update them or add another, you can do that at any time by tapping on Menu -My Account -Payment Methods If you need any help updating your paFew readers

• Getting Further Assistance

  If you have any questions about the service, how it works, or how to use its features, you have available to you three really handy links in the menu of the Spetz for Specialist app: Help Centre - here you will find responses to lots of frequently asked questions Contact us – if you weren't able to find an answer in the Help Centre, you can send us an email through the app Customer Service – call the Business Centre (Mon – Fri 10.30 – 19.00) We are here for you if you needFew readers

• 5 Top Tips to get the best from Spetz!

  Check out our video on 5 top tips to get the best out of Spetz! Donwload our Spetz for Specialists App in Google Play or the App Store. This is the best and easiest way to control your account settings with just the touch of a button. Call times are the times that you are available to speak with a customer on the phone about the job that needs done. Inside the app, you can set your own call times. In order to getFew readers